Frequently Asked Questions

You can follow the steps on the How-To: Create an Account document.  Please note, your Humana Neighborhood Center account is separate from any other account you may have on humana.com.

You can view our How-To: Join a Zoom Webinar document.

You can view our How-To: Zoom Functions and Features document

The audio for the class will not begin until the class start time. Once the class starts, check to make sure your speakers are not muted and the volume is turned up. If the issue persists, try to change the output audio in "Audio Settings" listed at the bottom of the Zoom meeting. 

Chat and learns use the raise hand function in Zoom.  If you want to speak during a Chat and learn, click the "raise hand" button at the bottom bar of your Zoom window.  If you are selected by a moderator, they will send you an "unmute request".  If you accept, you will be unmuted and can then talk during the Chat and learn.  If you have further issues with your microphone, please refer to our How-to: Allow microphone access Chrome Edge handout for further troubleshooting steps.

Please view our How-To: Zoom Functions and Features document. Near the bottom of the handout there are steps on how to disable subtitles in Zoom.

The time that appears on your Calendar of Online Events is the local time based on when and where you signed in.  So for example, if you live in Chicago, IL (Central time zone) and there is a class on the event calendar for 2pm, that means 2pm central time for you.  

Please note, the rare situations that the time may be wrong include if you use a VPN to access the site, or are traveling between time zones when viewing the site.

You can view our How-To: Join a Zoom Webinar document for steps on how to RSVP for a Zoom meeting or get a reminder.

Those classes are on the LifeSpeak program, which offers a wide range of classes available on various topics, including physical and mental health, fitness, and much more.  You don't need to RSVP for these classes.  At the event start time, sign into your account to watch the video from our Calendar of Online Events.

 

Recorded online classes can be found by clicking on the “Video Library” tab at the top of this page.

The Member Resources tab on Humana.com offers helpful information about plan coverage and resources for Humana members. Humana’s customer care team can also assist with any questions you may have. Just call the number on the back of your Humana member ID card.

No, you do not have to be a Humana member to watch a previously recorded class. All live classes and recordings are open to everyone – both members and non-members - unless otherwise noted, as long as you are signed-in.

If you are a Humana Medicare member, you may be eligible to earn Go365 rewards for all classes attended on the site or viewed in the video library, up to your annual limit.  If you need to know more information or have questions about your rewards, please feel free to contact us via email or phone via the "Contact Us" or "About Us" page.

For classes offered on Zoom, after you’ve attended a class you registered for, you should receive a thank you email. This email includes a link to a brief survey with questions regarding the event and your experience. Although feedback is always optional, we’d love to hear from you to ensure we’re providing the best experience for our participants!

Yes! If you are a Humana medicare member, you can view on-demand classes at SilverSneakers.com or you can participate in live classes at Go.SilverSneakers.com/Live. You can also call your nearest Humana neighborhood location to find out about local live classes offered. To find a Humana Neighborhood Location near you, visit Humana.com/Humana-neighborhood-centers and scroll down to “find a location”.

The Humana Neighborhood Centers are committed to bring you the information and services you need, when you need it. You can check if a Humana Neighborhood Center location is near you by visiting Humana.com/Humana-neighborhood-centers

Take advantage of our online services that are available:

Customer service (for Humana members only). Speak with a customer service representative about questions related to your plan’s benefits, bills you’ve received, instructions on how to find an in-network healthcare provider and more.

Health educator appointments. Chat with a health educator to learn ways to help improve your physical, mental and emotional health. 

Online health education classes. Learn about a variety of topics including chronic health conditions, nutrition, mental and emotional health and more.

To learn more about any of these services, please call your local Humana Neighborhood Center or email us at HumanaNeighborhoodCenter@humana.com.

 

If you need to find local resources such as food assistance or you simply need a friendly ear to listen, you can find a variety of resources at FarFromAlone.com. Click on “Find Resources” in the upper right-hand corner to see a list of resources and organizations that may help.

Yes - If you are interested in learning more about our Spanish events, please call 787-993-8250 for more information.

* Don't see the answer to your question? Try searching Humana's site for more answers here.